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Customer Service

Shipping & Delivery

Domestic: All products offered via the QuietStove store are shipped using USPS.   Most items are shipped the same day.   ORDERS RECEIVED AFTER 2:00PM CST may ship the next business day (Every effort will be made to get your order shipped the same day even if received after 2:00PM CST)  

International: International orders are welcome and ship using USPS International First Class Mail. The packages will be marked with the proper contents and value paid so check with your local customs office to determine if you will be charged any additional taxes or fees.

Please note: We do not ship to any country contrary to US law.

Privacy & Security

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the QuietStove website. On some pages, you can purchase products and make inquieries. The categories of information collected at these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information, etc.

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order  We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.  We use return email addresses to answer the email we receive. Such addresses are not shared with outside parties.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate procedures to safeguard and secure the information we collect online.

How You Can Access Your Information

You can access all your personally identifiable information that we collect online and maintain by signing into your store account using the My Account link at the top right of every page. 

How To Contact Us

Should you have other questions or concerns about these privacy policies, please contact us using the Contact Us link at the bottom of every page on the Store or use the contact us link located in the home page.

Returns & Replacements

If the item you received has been damaged in shipment please contact us and we provide an RMA number for the return of the item and at your choice make arrangements for a replacement or issue refund once the returned item is received.

Ordering

There can be on rare occasion where an item is listed as "in stock" in the store but due to some circumstance may not actually be available for shipping.  If this happens with you order we will contact you using the email address you provided in your store account and cancel the order.   Please note: We do not ship to any country embargoed or sanctioned by the US Government.  Acceptance of an order is not an endorsement that Quietstove will ship to your country.   if we do not ship to your country your order will be canceled and we will notify you via the email address provided in your QuietStove account.

Payment, Pricing & Promotions

Promotional items may only be return for the price paid and not the pre promotion price.   We will honor promotional pricing for items purchased prior to three day of the promotion if you notify us via email or using the contact us link on our home page.

Viewing Orders

You may sign into your store account using the My Account link at the top right of every page.    

Updating Account Information

You can access all your personally identifiable information that we collect online and maintain by signing into your store account using the My Account link at the top right of every page. We use this procedure to better safeguard your information.